We stayed at the Pan Pacific Singapore hotel for about a week during Chinese New Year. The hotel is located at Marina Bay and adjacent to Marina Square and Suntec City. This was not the first time that I stayed at this hotel. I kept coming back for their fantastic customer service; from their efficient and friendly staff to the great ambiance. I have stayed in a fair share of hotels along the years, and I must say, for a 20 year-old hotel, they’ve done a great job in maintaining their facilities and an even greater job in training their staff members. Everyone I encountered had big smiles on their faces, and were always ready to offer their help.
During the stay, I found some questionable discoloration on one of the bath towels. I rang the reception area to notify them about it. An assistant manager was sent up right away to have a look at it and apologised profusely for the little overlooked detail. Half an hour later, a complimentary fruit platter was sent up! What more could one have asked for?! We are mighty impressed by the amazingly pleasant experience we had there. Highly recommended!
This photo was taken during my stay in May, before I left for New Zealand. We stayed on the executive business floor which offers free use of broadband at their business centre.
The complimentary fruit platter that was sent to us right after the minor mishap.
View of the half-constructed Singapore Flyer from the balcony. It is said to be the biggest flyer in the world and expected to be completed by early 2008.
There were hundreds, or maybe even thousands of lanterns being hung down from the floors above.
May 9th, 2007 at 3:20 pm
just dropped by to say ‘hi’.
you take good pictures!
that hotel sure knows how to make their guests happy.
been to some hotels,(local and overseas) where that will be the first and last visit.
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May 9th, 2007 at 4:44 pm
Wow! Looks fabulous! We generally stay at Swissotel, The Stamford on the Excutive Floor as well, when in Singapore, but your photographs made me think about giving the Pan Pacific a shot next time. Not that I’m unhappy with the Stamford, they are great, have wonderful service with the executive separate check-in, and I love the Spa there!!!
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May 9th, 2007 at 5:17 pm
nice hotel! seems like u had lots of fun & thanks for visiting my blog, hope to see you again!
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May 9th, 2007 at 6:32 pm
Just stopped by your site and my my, I’m impressed by your photography!
I’m planning a trip to Singapore soon. Just might consider the Pan Pac. I put a lot of emphasis on customer service in hotels because I like to be treated like a queen!
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May 9th, 2007 at 7:27 pm
Great blog!! great layout! Love those pix! I am thinking of visiting S’pore end of May but of course, me gonna put up on a budget hotel. Hmm, that Singapore Flyer looks interesting.
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May 9th, 2007 at 7:52 pm
Fuiyoh. Superb skill in your photography.
Mind telling what kind of camera you are using?
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May 9th, 2007 at 10:10 pm
nyonyapenang
Hello! Thanks for dropping by!
I have had many of those experiences too, some charged incredibly high price yet delivery atrocious services.
KC
Haven’t tried the Spa in Pan Pac. Maybe next time.
Wuching
Hello! Have been silently viewing your blog for some time, but decided to post a comment today.
Giddy Tiger
Thank you! Customer service is very important to me too! Don’t want to pay high price for bad services. (which happens more often than you think).
Winston
Oh, thank you! thank you! I hope I’ll have a chance to go for a ride next time when I go there.
yenjai
AIyo, paiseh. Very shy ler.
I’ve just started using a Sony Cybershot DSC T-30. Would really like to get a DSLR in the future though.
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May 10th, 2007 at 12:08 am
cc,
I can see that this hotel takes good care of their customers. Thumbs up!
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May 10th, 2007 at 1:56 am
Hi…thanks for dropping by my blog. Great photos!
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May 10th, 2007 at 1:56 am
nice pictures!
i wonder why many places start building ferris wheel =p
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May 10th, 2007 at 2:04 am
Kok
Yes they do! Best service from the moment you arrive.
wmw
Hello! Thank you!
lasilasi
Thanks!
Well, I think it’s a never ending ego competition. ;P
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May 10th, 2007 at 7:25 pm
aiyoh the bed….so tempting. i wanna sleep
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May 10th, 2007 at 8:54 pm
sasha
I wish I have a king size bed at home too ler. Haha.
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